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When will my order be ready for pickup?
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

What if the product isn't in stock?
One hour pickup only applies to in-stock items. Warehouse orders require 2-5 days for shipping and assembly.

How long will you hold my order?
Unless special arrangements are made, we ask that you pick up your order within 10 days of purchase.

What happens if I don't pick up my order on time?
If you order is not picked up in 10 days, we'll return your item to our inventory with a 10% restocking fee.

Can someone else pick up my order?
Yes. Make note of the person in the order comment field, and then make sure they have both a photo ID and your confirmation email (printed or email version is fine).

Where do I go to pick up my order?
Tell a staff member that you are here to pick up your online order and we'll be happy to get it for you and answer any questions that you may have. If it's a bicycle, we'll help you with basic adjustments to ensure a safe and comfortable fit.

When will my credit card be charged?
Your credit card will be charged at the time of purchase.

Can I return pick up items at the store?
Yes. The process is like returning items purchased in-store. Just ask a staff member and they will walk you through the process.