Policies & Shipping
100% Satisfaction Guarantee
We stand behind everything we sell. Hollands will gladly accept returns within 15 days of original purchase date for a full refund, after 15 days we will issue store credit. Items must be in new condition, with all original packaging, manuals and accessories. Please read "Returns" below for more information and Special Holiday Purchasing Policies.
Shipping (Continental U.S.)
We currently offer two shipping options- ground shipping and free in-store pick up.
* Excludes bicycles, car racks, trailers and trainers. Additional charges may apply due to size and weight.
In-Store Pick Up
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account. Check out our Privacy Page for more information.
Backorders & Special Orders
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered or specially ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.) During November and December the 15 day return policy is extended until January 7th of the following year. All Holiday Returns must be returned by January 7th, if the item is returned after January 7th, you will receive store credit.
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.
Prices & Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!